Diagnose before dispatch
- Model-specific diagnostics
- Photos and video improve accuracy
- Hazards routed to a pro
Property Management - Maintenance - Repair Service - Landlords
Save money and time with smarter repair diagnostics.
OwnWise helps repair teams diagnose problems faster and make better repair decisions — using audio and video diagnostics, model-specific fault probabilities, and instant warranty and coverage analysis.
Save money and time with smarter repair diagnostics.
Repair service requests need context.
Safety contextAvoid unnecessary dispatches. Help your customers and tenants safely DIY.
For complex repairs, five minutes of video from a tenant or customer can improve your first-time fix rate, get the right parts on the truck, and cut unnecessary visits.
DIY-able
Coverage contextDoes our warranty cover this repair?
Instantly check recalls, warranties, coverage, service bulletins, and repair vs replace at the point of diagnostic. You can get reimbursed or get your repair paid for through benefits you already have.
Physical contextDo we have the physical repair context to accurately diagnose?
Ball bearing grinding noises? Strange smells? Model-specific repairs? Incorrect installations? All can impact repairs, which is why the more upfront context you have, the faster you can fix.
Stainless tubLower spray armHeat / circulation pumpModel-specific contextModel-specific context helps identify the right failure, the right fix, and the right part before a technician arrives.
Error codes, access and repair procedures, parts compatibility, and known failure patterns all differ by model number.
Why OwnWise
OwnWise’s structured diagnostic intake workflow can help you drive time and cost savings.
1 in 5
Service visits may be avoidable
Up to 4×
Faster issue resolution
Fewer repeat visits
Get more jobs right the first time
Based on industry data.
Data
- Model number
- Manuals, error codes & recalls
- Breakage probabilities
- Breakage history
Diagnostics
- Evidence-driven, safety-guarded
- Vision & audio diagnostics
- Part identification
- Engine learning loops
Workflow
- Warranty & coverage claims
- Tenant–landlord contracts
- SOPs & vendor rules
- Client diagnostic intake workflows
Try OwnWise for free with your tenants
Text the OwnWise diagnostic to your tenant and they can diagnose what’s wrong right away — it flags hazards and routes them to a pro. That helps you save money and the tenant get fixes faster.
From ticket to diagnosis to first-time fix — with the right parts already in the van
See how it worksCheck what the unit is already covered for
- Checks common coverage sources
- Guides you to the claim
Send the tech in ready
- Ranked causes, with manual pages
- The right parts, first trip
- Repair or replace, math shown
Every property, every machine, every job — in one place
01
Every unit, already on file
Properties and the appliances inside them load per address, so the machine is on file before anyone reports a fault.
02
Warranty state, per machine
Manufacturer warranty, other cover, average lifespan, age and purchase price — on every unit in the portfolio.
03
Send the tenant a link
One link by text, email or WhatsApp. What comes back is a routing decision — which vendor, or whether to replace.
What we support
Equipment & brands
Dishwashers
Dryers
Washers
Refrigerators
Ovens
HVACPlus garbage disposals
WhirlpoolLGSamsungGEBoschMaytagKitchenAidMieleFrigidaireElectroluxKenmore+ more
230k+products|560+ brands
101k+manuals|3.2k+error codes
Coverage we check
- Manufacturer Warranty
- Credit Card Protection
- Home Warranty
- Retailer Extended Warranty
- Utility Program Coverage
- Recall & Class Action Notices
Built for the teams who keep units running
Residents & tenants
Landlords & property managers
Maintenance directors
Repair services
A smarter path from issue to resolution
Without OwnWise
Issue reported
A description — often with missing details
Structured intake with symptoms, photos, model and history
Understand the problem
Search, call around, or start troubleshooting from scratch
Evidence-based diagnostics with model-specific context
Decide what to do
Unclear whether to troubleshoot, repair, replace or escalate
Clear next step based on safety, likely cause, coverage and cost
Prepare for repair
Technician or service team gathers context later
Relevant parts, documentation and diagnostic context ready upfront
Coverage & cost
Warranty, recall and replacement research happens separately
Coverage, recalls and repair-vs-replace context in one workflow
Issue reported
A description — often with missing details
Structured intake with symptoms, photos, model and history
Understand the problem
Search, call around, or start troubleshooting from scratch
Evidence-based diagnostics with model-specific context
Decide what to do
Unclear whether to troubleshoot, repair, replace or escalate
Clear next step based on safety, likely cause, coverage and cost
Prepare for repair
Technician or service team gathers context later
Relevant parts, documentation and diagnostic context ready upfront
Coverage & cost
Warranty, recall and replacement research happens separately
Coverage, recalls and repair-vs-replace context in one workflow
It doesn't have to be another app
We can support a range of different integration needs.
API / MCP
Your property management software
Your tenant application
- Entrata
- AppFolio
- DoorLoop
- Yardi
- RealPage
- Buildium
- ResMan
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